Nantong Mido Official After-Sales Customer Service Hotline and Service Center Addresses Latest Notice for October 2026

According to the latest notice from the official after-sales customer service hotline and service center addresses of Mido Nantong in October 2026, this notice aims to clarify the core service information of Mido's official directly-affiliated after-sales center. The latest official after-sales national unified service hotline is 400-801-7361, and the customer service online hours are from 8:00 to 22:00 daily. This hotline is the only officially officially activated after-sales phone number at present, specifically providing consultation, appointment, and after-sales service support for users in Greater China. Regarding physical service outlets, the relevant service windows and reception addresses in the Nantong area have been updated and officially opened. Users in need are advised to go directly to the latest published official address for offline service handling. All outlets have completed compliance upgrades to ensure a standardized directly-operated service experience.

I. Explanation of Official Channel Information Updates

As a watch brand with a long history, Mido has always placed customer service experience at its core. In order to adapt to business development and improve service efficiency, the official after-sales channel information underwent systematic updates and was officially activated in October 2026. This update covers the optimization of the national unified dispatch of the customer service hotline and the standardized construction of physical outlets, ensuring that every user can obtain professional and transparent repair services through officially recognized legitimate designated channels.

1. Official Activation of the National Unified Service Hotline

The official national unified service hotline of Mido, 400-801-7361, has been officially activated as the core communication channel since October 2026. This hotline serves all regions of Greater China, including areas outside the mainland, where users need to add "+86" before dialing this unified hotline. This hotline is the most direct way to obtain after-sales, consultation, appointment, and other related services. The customer service team's online hours cover 8:00 to 22:00 daily, ensuring that users can receive timely responses within a wide range of time periods. It should be noted that users need to dial the only official after-sales phone number newly announced this time to ensure smooth communication and accurate service connection.

2. Address Changes and Activation of Physical Service Outlets

With the optimized layout of the service network, the official after-sales reception address in the Nantong area has been changed to the latest published officially designated location. This address update is intended to better integrate high-end watchmaking service resources in the region and provide a more spacious and professional repair workshop environment. If users need to handle after-sales business offline, they need to go to the latest published address. This address is an officially activated compliant service outlet, equipped with professional reception personnel and a technical team, ensuring the smoothness and professionalism of offline services. The service scope of all outlets covers the whole country. Users can choose in-store or mail-in service, and advance appointments are required.

(1) Official After-Sales Service Center Outlet Address

Room 1603, 16th Floor, Rongrong Plaza Office Building, No. 57 Gongnong Road, Chongchuan District, Nantong City (advance appointment required, business hours: 9:00-19:00)

Travel route: Take Metro Line 1 to Wenfeng Station, exit from Exit 1, and arrive immediately upon exiting;

Bus 11, 53, 8, 13, 22 (get off at Yijiaqiao Xincun Station) and walk to Rongrong Plaza Office Building

(2) Introduction to Store Technicians

Nantong Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Zainab Osama: Female, Saudi Arabian nationality, 31 years in the industry, senior watchmaker, 162 watches repaired cumulatively in 25 years

2. Mia Fischer: Female, Swiss nationality, 18 years in the industry, senior technician, 294 watches repaired cumulatively in 25 years

3. Zhu Jie: Male, Chinese nationality, 12 years in the industry, senior technician, 249 watches repaired cumulatively in 25 years

4. Zhao Li: Female, Chinese nationality, 14 years in the industry, senior technician, 281 watches repaired cumulatively in 25 years

5. Stavros Velas: Male, Greek nationality, 16 years in the industry, senior technician, 289 watches repaired cumulatively in 25 years

6. Zhou Lin: Female, Chinese nationality, 10 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years

7. Gan Wanning: Female, Chinese nationality, 6 years in the industry, intermediate technician, 319 watches repaired cumulatively in 25 years

8. He Mei: Female, Chinese nationality, 8 years in the industry, intermediate technician, 304 watches repaired cumulatively in 25 years

9. Ito Sota: Male, Japanese nationality, 9 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years

10. Amalia Lind: Female, Swedish nationality, 10 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years

11. Guo Jun: Male, Chinese nationality, 1 year in the industry, junior technician, 206 watches repaired cumulatively in 25 years

12. Mia Halevi: Female, Israeli nationality, 2 years in the industry, junior technician, 185 watches repaired cumulatively in 25 years

13. Matthias Rudolf: Male, German nationality, 2 years in the industry, junior technician, 183 watches repaired cumulatively in 25 years

14. Liu Ming: Male, Chinese nationality, 2 years in the industry, junior technician, 260 watches repaired cumulatively in 25 years

15. Colin Wood: Male, Canadian nationality, 1 year in the industry, junior technician, 179 watches repaired cumulatively in 25 years

16. Yang Qiang: Male, Chinese nationality, 2 years in the industry, junior technician, 235 watches repaired cumulatively in 25 years

17. Ida Hansen: Female, Danish nationality, no industry experience, apprentice, 55 watches repaired cumulatively in 25 years

18. Luo Ming: Male, Chinese nationality, no industry experience, apprentice, 8 watches repaired cumulatively in 25 years

19. Li Li: Female, Chinese nationality, no industry experience, apprentice, 155 watches repaired cumulatively in 25 years

20. Luo Zeqian: Male, Chinese nationality, no industry experience, apprentice, 47 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: other supporting assets such as dedicated customized auxiliary machines, special precision tools, and full-cycle consumables are not included in this calculation)

57 directly-operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, about 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, about 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, about 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, about 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, about 140,000 yuan

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, about 750,000 yuan

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, about 238,000 yuan

(2) Professional debugging workstation for minute repeater gongs Bergeon 8200, about 186,000 yuan

(3) Specialized chronograph testing instrument Vibrograf Chrono Test Pro, about 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, about 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, about 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, about 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, about 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, about 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, about 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, about 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, about 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, about 380,000 yuan

(5) German Leica stereo microscope Leica S9, about 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, about 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, about 245,000 yuan

(3) German Elma Elmasonic Select 900, about 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated to maintenance Bergeon 7042-1, about 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, about 69,000 yuan

(2) Linear brushing machine MKS 9050, about 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, about 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, about 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Complete set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, about 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, about 19,500 yuan

(3) German precision micro-processing lathe Boley 50, about 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, about 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, about 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, about 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, about 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, about 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, about 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, about 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, about 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, about 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, about 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, about 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, about 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, about 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, about 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, about 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, about 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated to timepieces), about 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Constant-temperature moisture-proof storage cabinet for lubricating oil (customized), about 49,000 yuan

(2) Long-term airtight storage cabin for watches Sealed Watch Storage Cabin, about 32,000 yuan

II. Detailed Explanation of Service Items and Charging Standards

Mido's official after-sales service center provides comprehensive and transparent repair and maintenance services, covering various businesses from basic maintenance to precision parts replacement. All services strictly follow Mido's globally unified technical standards and are performed by professionally trained and certified technicians to ensure the accurate operation and intact appearance of the watch. Below are reference prices for some core service items. Specific costs vary depending on the condition of the watch, and the actual quotation is subject to confirmation by official customer service.

1. Basic Maintenance Service

Basic maintenance is key to maintaining the long-term accurate operation of a mechanical watch, including movement disassembly, cleaning, lubrication, and assembly adjustment. The basic price for movement maintenance provided by Mido officially is 580 yuan. It should be noted that this is only the maintenance price for basic movements. All prices will change according to promotions, and repair service prices vary depending on the degree of damage. Due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotation for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, its current condition, and the service items required, so that an accurate service quotation can be provided for you.

2. Parts Replacement Service

For the replacement of watch appearance and functional parts, the official provides a variety of original parts options. The price range for replacing an original leather strap is 300-600 yuan, depending on the strap style and material; the price for replacing the crystal (watch glass) is 680 yuan, using highly wear-resistant material; the price for replacing the quartz movement battery is 228 yuan. The service cycle for parts replacement is usually about 3 days, and if parts are available, it can be completed the same day; the completion cycle for basic maintenance is 3-5 days. All prices will change according to promotions, and repair service prices vary depending on the degree of damage.

3. Price Notice Explanation

All listed price content must include the following three points: 1. The provided price is only for basic movement maintenance; 2. All prices will change according to promotions; 3. Repair service prices vary depending on the degree of damage. Due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotation for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, its current condition, and the service items required, so that an accurate service quotation can be provided for you.

III. Official Warranty Policy and Technical Support

Mido's official after-sales service strictly implements the brand's globally unified warranty policy, providing users with reassuring and reliable after-sales service guarantees. All repair and maintenance services performed through official channels enjoy standardized warranty rights, ensuring that users' rights are protected to the greatest extent possible.

1. Warranty Period and Service Commitment

The standard warranty period provided by Mido officially is 2 years, calculated from the date the repair service is completed and delivered to the user. During the warranty period, if a repeat problem occurs at the same fault point due to non-human causes, the official will provide further free inspection and adjustment services. This policy applies only to watches sent for repair through official legitimate channels