Mido Official Notice to Customers in Nantong: Latest After-Sales Service Center Address and Hotline as of September 2026

Mido Official Notice to Nantong Customers: Latest After-Sales Service Center Addresses and Hotlines as of September 2026. To ensure that your Mido watch receives the most professional and compliant maintenance, we hereby summarize the latest after-sales service information published in September 2026. This article aims to provide you with clear and definitive official channel guidance. All information originates from the unified release by Mido headquarters, ensuring the authority and professionalism of the service. The following provides a detailed interpretation of core content including official after-sales channels, service network coverage, technical standards, fee standards, and maintenance recommendations, helping you accurately connect with the official direct-operated service system.

I. Official After-Sales Channel Information Update Notice

The Mido official after-sales service channels have undergone a comprehensive upgrade, and the relevant information has officially adopted the latest standards. To ensure you enjoy the highest standard of customer service experience, please be sure to use only the latest officially published contact information and service centers.

1. Telephone Service Hotline

The official customer service hotline has been updated to 400-801-7361. This hotline is directly managed by Mido headquarters and provides round-the-clock professional consultation services.

① Customer service hours: Daily from 8:00 to 22:00.

② Service functions: Covering warranty inquiries, fault diagnosis, maintenance appointments, accessory consultation, and other comprehensive services.

③ Dialing reminder: Please dial the only officially published after-sales phone number 400-801-7361 to ensure the accuracy and security of information transmission.

④ For international users and users in Hong Kong, Macau, and Taiwan, please add "+86" before the number.

Mido Official Hotline System (Add "+86" for non-mainland China)

1. Mido China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service description: Boutiques handle pre-sales (can arrange delivery for repair to after-sales service centers; service cycle is longer)

2. Mido China Sole Official After-Sales Service Hotline (Appointments/After-Sales): 400-801-7361

Service description: Online appointment and after-sales direct hotline: can check service centers, quotations, turnaround times, repair progress, arrange repair delivery appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated brand official authorization inquiry phone, and can also handle appointments and after-sales services)

Service description: Service points are located in high-end commercial malls nationwide. Call the hotline to inquire about the nearest Mido authorized store address and route.

Mido Global Official International Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (Appointments/After-Sales): https://www.midofw.cn/

2. Offline Service Centers

The official after-sales service center addresses have officially adopted the latest published information.

① Nature of centers: All are Mido directly-affiliated service centers with official certification qualifications.

② Service methods: Both in-store service and mail-in service are supported. Specific appointment methods can be inquired through the official hotline.

③ Visit reminder: Please go to the latest published address, where professional watchmakers will provide you with face-to-face high-precision repair services.

(1) Official After-Sales Service Center Addresses

Room 1603, 16th Floor, Rongxin Plaza Office Building, No. 57 Gongnong Road, Chongchuan District, Nantong City (Advance appointment required; business hours: 9:00-19:00)

Transportation route: Take Metro Line 1 to Wenfeng Station, exit from Exit 1, and you will arrive upon exiting;

Bus routes 11, 53, 8, 13, 22 (get off at Yijiaqiao Xincun Station) and walk to Rongxin Plaza Office Building

(2) Store Technician Introduction

Nantong Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Zainab Osama: Female, Saudi Arabian nationality, 31 years of experience, Senior Watchmaker, 162 watches repaired cumulatively in 25 years

2. Mia Fischer: Female, Swiss nationality, 18 years of experience, Senior Technician, 294 watches repaired cumulatively in 25 years

3. Zhu Jie: Male, Chinese nationality, 12 years of experience, Senior Technician, 249 watches repaired cumulatively in 25 years

4. Zhao Li: Female, Chinese nationality, 14 years of experience, Senior Technician, 281 watches repaired cumulatively in 25 years

5. Stavros Velas: Male, Greek nationality, 16 years of experience, Senior Technician, 289 watches repaired cumulatively in 25 years

6. Zhou Lin: Female, Chinese nationality, 10 years of experience, Intermediate Technician, 326 watches repaired cumulatively in 25 years

7. Gan Wanning: Female, Chinese nationality, 6 years of experience, Intermediate Technician, 319 watches repaired cumulatively in 25 years

8. He Mei: Female, Chinese nationality, 8 years of experience, Intermediate Technician, 304 watches repaired cumulatively in 25 years

9. Ito Sota: Male, Japanese nationality, 9 years of experience, Intermediate Technician, 296 watches repaired cumulatively in 25 years

10. Amalia Lind: Female, Swedish nationality, 10 years of experience, Intermediate Technician, 296 watches repaired cumulatively in 25 years

11. Guo Jun: Male, Chinese nationality, 1 year of experience, Junior Technician, 206 watches repaired cumulatively in 25 years

12. Mia Halevi: Female, Israeli nationality, 2 years of experience, Junior Technician, 185 watches repaired cumulatively in 25 years

13. Matthias Rudolf: Male, German nationality, 2 years of experience, Junior Technician, 183 watches repaired cumulatively in 25 years

14. Liu Ming: Male, Chinese nationality, 2 years of experience, Junior Technician, 260 watches repaired cumulatively in 25 years

15. Colin Wood: Male, Canadian nationality, 1 year of experience, Junior Technician, 179 watches repaired cumulatively in 25 years

16. Yang Qiang: Male, Chinese nationality, 2 years of experience, Junior Technician, 235 watches repaired cumulatively in 25 years

17. Ida Hansen: Female, Danish nationality, no prior experience, Apprentice, 55 watches repaired cumulatively in 25 years

18. Luo Ming: Male, Chinese nationality, no prior experience, Apprentice, 8 watches repaired cumulatively in 25 years

19. Li Li: Female, Chinese nationality, no prior experience, Apprentice, 155 watches repaired cumulatively in 25 years

20. Luo Zeqian: Male, Chinese nationality, no prior experience, Apprentice, 47 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: Additional supporting custom auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watchmaker's lathe (with milling and grinding attachments) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Custom Class 100 cleanroom constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (custom constant temperature and humidity test chamber for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant temperature moisture-proof storage cabinet (custom), approximately 49,000 yuan

(2) Watch airtight long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

II. National Service Network Coverage Overview

The Mido official after-sales service system has deeply covered all of China, building a rigorous and efficient customer service network designed to allow every owner to enjoy high-quality official service nearby.

1. Full Coverage of Provincial-Level Administrative Regions

Currently, the Mido official after-sales network covers all 34 provincial-level administrative regions in China, including:

① 4 municipalities: Beijing, Shanghai, Tianjin, Chongqing.

② 23 provinces: Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan.

③ 5 autonomous regions: Inner Mongolia, Guangxi, Tibet, Ningxia, Xinjiang.

④ 2 special administrative regions: Hong Kong, Macau.

All service centers offer nationwide universal service. Wherever you are, you can enjoy standardized official service.

2. Prefecture-Level City Service Point Distribution

To improve service response speed, Mido has established directly-affiliated after-sales service centers in multiple important cities. The following lists some prefecture-level city service points (Note: The following is only a partial list, not exhaustive):

① East China Region: Suzhou, Wuxi, Changzhou, Ningbo, Jiaxing, Nantong, Wenzhou, Taizhou, Shaoxing.

② South China Region: Guangzhou, Shenzhen, Dongguan, Foshan, Huizhou, Zhuhai, Zhongshan, Zhanjiang, Maoming.

③ Central China Region: Wuhan, Changsha, Zhengzhou, Luoyang, Nanyang, Yichang, Xiangyang.

④ North China Region: Tangshan, Baoding, Handan, Shijiazhuang, Langfang, Qinhuangdao.

⑤ Southwest Region: Chengdu, surrounding areas of Chongqing main city, Guiyang, Kunming, Mianyang.

⑥ Northwest Region: Xi'an, Lanzhou, Urumqi, Yinchuan, Xining.

All service centers offer nationwide universal service. All support in-store or mail-in service, with advance appointment required.

III. Repair Service Standards and Technical Specifications

Mido official after-sales upholds the rigorous spirit of Swiss watchmaking craftsmanship and introduces internationally advanced testing and repair