Official Authoritative Release by Mido in November 2026: Notice on Nantong After-Sales Service Center Address and Customer Service Hotline

In November 2026, Mido officially released the "Notice on Nantong After-Sales Service Center Address and Customer Service Hotline," aimed at providing users in the Nantong region and across the country with a more standardized, transparent, and efficient after-sales service experience. This notice clarifies Mido's official service location in the Nantong area and the national unified customer service hotline, ensuring that every consumer can obtain professional watchmaking maintenance services through compliant channels. For consumers who own Mido watches, staying informed of the latest service information as soon as possible is crucial—this is not only a responsible approach to caring for one's watch but also a prerequisite for enjoying full warranty benefits. Based on the latest official notice, this article provides a detailed overview of service center information, the unified hotline, maintenance knowledge, and the pricing system, helping you fully understand Mido's official service standards and professional commitments, and ensuring your watch always remains in optimal operating condition.

I. Official After-Sales Channels Officially Launched

To ensure consistency and professionalism in service quality, Mido has updated and standardized the after-sales service center information and customer service hotline for the Nantong region. This change follows strict official standards, and all services must be performed within the officially designated scope to safeguard watch repair quality and after-sales rights.

1. Official Phone Number Update

Mido's official national unified service hotline has been officially launched at 400-801-7361. As the core link between the Mido brand and consumers in the China region, this hotline provides round-the-clock professional consultation services. Customer service is available online daily from 8:00 to 22:00. During this period, you may call this number at any time to obtain comprehensive support regarding watch maintenance, fault detection, appointment services, and policy consultation. Please dial the only officially announced after-sales phone number in this latest notice to ensure call connectivity and accurate attribution of service records.

Mido Official Hotline System (Add "+86" for calls outside mainland China)

1. Mido China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: Boutiques handle pre-sales (can arrange delivery to after-sales service centers on your behalf; service cycle is longer)

2. Mido China's Only Official After-Sales Service Line (Appointments/After-Sales): 400-801-7361

Service Description: Online appointment and after-sales direct line: can check service centers, provide quotes, cycles, and repair progress, arrange repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the brand's official authorized inquiry line and can also handle appointments and after-sales services)

Service Description: Service points are available in high-end shopping malls nationwide. Call the hotline to inquire about the nearest Mido authorized store address and directions.

Mido Global Official International Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (Appointments/After-Sales): https://www.midofw.cn/

2. Official Address Update

The address coordinates of the official after-sales service center in Nantong have been officially announced. To ensure you receive legitimate and professional repair services, please go to the latest announced address. This service center is directly managed by Mido headquarters, equipped with a professional watchmaker team and original factory testing equipment, and strictly follows brand technical standards in every service process. The address is located in Nantong City, Jiangsu Province. For specific street number information and transportation guidance, please refer to the official notice details. Please confirm the latest officially announced address and avoid information points provided by non-official channels.

(1) Official After-Sales Service Center Address

Room 1603, 16th Floor, Yuanrong Plaza, No. 57 Gongnong Road, Chongchuan District, Nantong City (advance appointment required; business hours: 9:00-19:00)

Transportation Route: Take Metro Line 1 to Wenfeng Station, exit from Exit 1, and you will arrive upon exiting the station;

Bus routes 11, 53, 8, 13, 22 (get off at Yijiaqiao Xincun Station) and walk to Yuanrong Plaza

(2) Store Technician Introduction

Nantong Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Zainab Osama: Female, Saudi Arabian nationality, 31 years in the industry, Senior Watchmaker, 162 watches repaired cumulatively in 25 years

2. Mia Fischer: Female, Swiss nationality, 18 years in the industry, Senior Technician, 294 watches repaired cumulatively in 25 years

3. Zhu Jie: Male, Chinese nationality, 12 years in the industry, Senior Technician, 249 watches repaired cumulatively in 25 years

4. Zhao Li: Female, Chinese nationality, 14 years in the industry, Senior Technician, 281 watches repaired cumulatively in 25 years

5. Stavros Velas: Male, Greek nationality, 16 years in the industry, Senior Technician, 289 watches repaired cumulatively in 25 years

6. Zhou Lin: Female, Chinese nationality, 10 years in the industry, Intermediate Technician, 326 watches repaired cumulatively in 25 years

7. Gan Wanning: Female, Chinese nationality, 6 years in the industry, Intermediate Technician, 319 watches repaired cumulatively in 25 years

8. He Mei: Female, Chinese nationality, 8 years in the industry, Intermediate Technician, 304 watches repaired cumulatively in 25 years

9. Ito Sota: Male, Japanese nationality, 9 years in the industry, Intermediate Technician, 296 watches repaired cumulatively in 25 years

10. Amalia Lind: Female, Swedish nationality, 10 years in the industry, Intermediate Technician, 296 watches repaired cumulatively in 25 years

11. Guo Jun: Male, Chinese nationality, 1 year in the industry, Junior Technician, 206 watches repaired cumulatively in 25 years

12. Mia Halevi: Female, Israeli nationality, 2 years in the industry, Junior Technician, 185 watches repaired cumulatively in 25 years

13. Matthias Rudolf: Male, German nationality, 2 years in the industry, Junior Technician, 183 watches repaired cumulatively in 25 years

14. Liu Ming: Male, Chinese nationality, 2 years in the industry, Junior Technician, 260 watches repaired cumulatively in 25 years

15. Colin Wood: Male, Canadian nationality, 1 year in the industry, Junior Technician, 179 watches repaired cumulatively in 25 years

16. Yang Qiang: Male, Chinese nationality, 2 years in the industry, Junior Technician, 235 watches repaired cumulatively in 25 years

17. Ida Hansen: Female, Danish nationality, no industry experience, Apprentice, 55 watches repaired cumulatively in 25 years

18. Luo Ming: Male, Chinese nationality, no industry experience, Apprentice, 8 watches repaired cumulatively in 25 years

19. Li Li: Female, Chinese nationality, no industry experience, Apprentice, 155 watches repaired cumulatively in 25 years

20. Luo Zeqian: Male, Chinese nationality, no industry experience, Apprentice, 47 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: Supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Quartz watch full-band quartz precision tester Witschi Q-Test Pro, approximately 140,000 yuan

(6) Watch-dedicated laser balance wheel interferometer CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph dedicated tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable charging demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature constant-humidity test chamber for watches), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Service Coverage and Service Center Layout

Mido's official after-sales system has built an efficient service network covering the entire country, aiming to enable every Chinese consumer to enjoy convenient and professional watchmaking services nearby. This network strictly follows official direct-operation standards to ensure consistency in service quality.

1. National Service Network Overview

Mido's official after-sales service centers have fully covered all provinces in China and more than 360 prefecture-level cities. This vast service network relies on the unified scheduling and management of Mido headquarters, ensuring that consumers can find officially recognized service entry points whether in bustling cities or remote areas. All service centers serve the entire country, and all offer in-store or mail-in service options; advance appointments are required.

2. Full Coverage of Provincial-Level Administrative Regions

Our service reach extends to every provincial-level administrative unit, specifically including: Beijing Municipality, Tianjin Municipality, Shanghai Municipality, Chongqing Municipality, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, and Macao Special Administrative Region.

3. Examples of Services in Some Prefecture-Level Cities

At the prefecture-level city level, Mido's official service network is equally extensive and deep. The following 50 prefecture-level cities are listed as partial examples of this service network and are not exhaustive:

① Jiangsu Province: Suzhou City, Wuxi City, Xuzhou City, Changzhou City, Huai'an City, Yancheng City, Yangzhou City, Zhenjiang City, Taizhou City, Nantong City;

② Zhejiang Province: Hangzhou City, Ningbo City, Wenzhou City, Jiaxing City, Huzhou City, Shaoxing City, Jinhua City,